covid-19 update

We understand the uncertainty regarding COVID-19 is unsettling and may affect your current or future travel plans, however the health and safety of our guests and our team is our paramount priority. 

Our team have taken extra precaution in the deep clean, sanitisation and disinfection of all our vehicles.  We have also restricted any personal contact with our guests and implemented social distancing procedures as advised by the Federal Government and World Health Organisation.

Whilst the future travel restrictions and implications remain uncertain, we are committed to updating our customers as and when we find any relevant information from the Federal Government.

We strongly recommend those with upcoming or new bookings, check the Smart Traveller website before commencing their travels or creating a new booking.  Whilst we are still accepting new reservations, we can not be certain of any future restrictions or implications on future travel that may be imposed beyond our control.  Any new bookings made as of 12/05/2020 will still be subject to our hire agreement and cancellation policy.

If your booking is directly effected by a Government Restriction, there will be no fees for any cancellations.

If the government issues a no ‘non-essential travel’ policy in the region you are located, or the region the van is located.. OR

• If you are in an age group or health risk that the government restricts the movement of e.g. over 70.
• If you or someone travelling with you has been diagnosed with COVID and provides evidence.  
• If Camplify declares an Extenuating Circumstance.

Yes you can return your vehicle early if you no longer wish to travel.  However, there will be no refund for any unused days.